Suntech Innovation Labs

Helping You Leverage Innovative And Emerging Technologies

As digitalization is transforming the way products and services are offered across industries, Suntech is investing in its Innovation Lab to helps its customers leverage the best of innovative and emerging technologies. The approach is to embed technology but with a clear business objective in reference.

Suntech Innovation Lab

Suntech, the world leader in technology solutions for the jewellery sector, has set up its Suntech Innovation Lab, with two broad objectives


The core objective is to enable Innovation for our gems & jewellery clientele. These innovations could be across:

Enabling better Customer Experiences

  • Customer Engagement
  • Brand
  • Channel
  • Service

Product Offering

  • Product Systems

  • Product Performance


  • Profit Model

  • Network

  • Process

  • Structure

Engagements of Innovation Lab

Flexibility with Stability

We engage with multiple ecosystem players based on how they add value to our client’s business in the industry. The engagement could be with an objective to provide:

Some of our initiatives to drive innovation in the industry are below

Improve Customer Experience

Drive Transactions

eCommerce Platform to help drive Online Engagements and sales. This is available for both possibilities: Web-portal & Mobile based

Platform for helping our customers create a Marketplace as an integral part of their business value chain

Digital Marketing: Drive Engagement & Volume

Behavioural Tracking

To understand the digital journeys and customer preferences


We can drive advt to specific customer personas based on multiple parameters of behavioral preferences across multiple channels of communications

Marketing Automation

We can drive specific messaging communication based on history of purchases, preferences, engagements, etc.


These include email, SMS, web-push, mobile push notification, social media (Instagram, Facebook, Twitter, LinkedIn), and others.

Personalized Engagement

We can help enable multiple communication capabilities with personalized connect for transactions across digital, or social (including WhatsApp) channels based on the customer preferences.

Powering Business Insights


We have built “Insights as a Service” Platform <SIGNUM> with

    • Comprehensive Visualization across the various aspects of the business including Customer Insights, Pricing Insights, Product Segmentation Insights, et al.
    • Algorithm based models for Inventory Optimization, Customer Segmentation (RFMBTC), among others.


Keeping in line with the global movement towards mobility, we have built a Mobile App to help the management keep on top of their business. The app is available both on Android PlayStore and iOS AppStore as <SnApp>

Matchmaker Accelerators


Collaborate With Us

Looking for help? Get in touch with us