Helping You Leverage Innovative And Emerging Technologies
As digitalization is transforming the way products and services are offered across industries, Suntech is investing in its Innovation Lab to helps its customers leverage the best of innovative and emerging technologies. The approach is to embed technology but with a clear business objective in reference.
Suntech Innovation Lab
Suntech, the world leader in technology solutions for the jewellery sector, has set up its Suntech Innovation Lab, with two broad objectives
To support new and innovative technology solution companies who’s specialized and niche offerings will benefit Suntech’s customers in the jewellery business across the world
To develop an opportunity for the jewellery industry to cooperate on innovation with smart startups, which will help Suntech reinforce its relationship with its customers
The core objective is to enable Innovation for our gems & jewellery clientele. These innovations could be across:
Enabling better Customer Experiences
Engagements of Innovation Lab
Flexibility with Stability
We engage with multiple ecosystem players based on how they add value to our client’s business in the industry. The engagement could be with an objective to provide:
Faster Time to Market
Alliances with Industry specific solution provider
Integration into multiple complementary solutions to create a seamless interface and operations.
Build New Solutions
Build certain solutions in-house based on years of domain & technical expertise.
MoU with Diamond specific Accelerator to drive innovation
Investments into certain identified start-ups to build Industry specific capabilities in certain digital solutions.
Some of our initiatives to drive innovation in the industry are below
Improve Customer Experience
eCommerce Platform to help drive Online Engagements and sales. This is available for both possibilities: Web-portal & Mobile based
Platform for helping our customers create a Marketplace as an integral part of their business value chain
Digital Marketing: Drive Engagement & Volume
To understand the digital journeys and customer preferences
We can drive advt to specific customer personas based on multiple parameters of behavioral preferences across multiple channels of communications
We can drive specific messaging communication based on history of purchases, preferences, engagements, etc.
These include email, SMS, web-push, mobile push notification, social media (Instagram, Facebook, Twitter, LinkedIn), and others.
We can help enable multiple communication capabilities with personalized connect for transactions across digital, or social (including WhatsApp) channels based on the customer preferences.
Powering Business Insights
We have built “Insights as a Service” Platform <SIGNUM> with
Comprehensive Visualization across the various aspects of the business including Customer Insights, Pricing Insights, Product Segmentation Insights, et al.
Algorithm based models for Inventory Optimization, Customer Segmentation (RFMBTC), among others.
Keeping in line with the global movement towards mobility, we have built a Mobile App to help the management keep on top of their business. The app is available both on Android PlayStore and iOS AppStore as <SnApp>
BENEFITS OF EMERGING TECHNOLOGIES FOR POTENTIAL CLIENTS
Representatives of jewellery sector with the objective of providing the service of matching potential customers with the start-ups – with no profit motives
Pre-planned program duration, wherein experienced people from the industry play the role of mentors
Transparent screening process that typically favor venture teams in later stages with some established track record