INTERACTION ANALYTICS

INCREASE CUSTOMER CONVERSIONS –
FROM VISITATION TO BUYING

Interaction Analytics, a part of SIGNUM’s Customer Analytics solutions, is meticulously designed to convert your customers’ omni-channel interactions into effective insights. These insights will enable you to ensure the desired business results. The focus is on increasing customer conversions from visitation to buying your branded products.

Get Valuable Business Insights from Omni-channel Interactions

We understand that your average customer interacts with your enterprise in multiple ways, using a number of communication platforms, such as email, website online forms, chat, social media channels, telephone calls and surveys, among others. Our solution extracts valuable insights of all these interactions and convert them into brand loyalty among customers, while ensuring better business results and also, agent efficiency.

Jewellery Specific Recommendation Systems

By establishing and tracking parameters that mould business processes, SIGNUM’s Interaction Analytics unearths the trends and parallels, conducts root-cause analysis to help you bring down costs, enhance customer experience and profits.

How You Benefit – SIGNUM’s Interaction Analytics
  • Increase customer visitations

  • Meet sales and marketing goals

  • Improve customer satisfaction rates

  • Offer better product and services

  • Optimize multiple marketing channels

  • Make insightful enhancement to overall sales targets

  • Augment customer loyalty

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CUSTOMER ANALYTICS

Behavioral Segmentation

Standardize Your Processes across Manufacturing, Operations and Geographies

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Customer Segmentation

Get actionable business insights for better decision-making, drive retail operations’ agility

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Product Analytics

React proactively, optimize your business performance with better supply chain visibility

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Pricing Analytics

Leverage innovations to improve productivity, scale up growth

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Interaction Analytics

A proven mechanism to monitor and leverage jewellery market price

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Campaign Analytics

Achieve product purity with seamless processing and equipment integration

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